FAQ's
Orders
Do you accept returns or exchanges?
No. Digital downloads cannot be returned in the same manner as physical products. Please double-check your cart before moving forward with your purchase.
How will I receive my digital files?
You will receive an email with a download link after purchase. It is important that you input the correct email address when checking out. Please double-check that you have spelled your email correctly!
I didn't receive my order confirmation or download.
This often happens if the e-mail address is misspelled at checkout. Please send a message via the Contact Form so I can double-check the issue for you and ensure that your files are delivered to you.
Do you take custom orders?
I am not offering any planner customizations at the moment.
Troubleshooting & How-To
How do I use hyperlinks?
Please make sure you have Read Only mode turned on in Goodnotes prior to tapping on hyperlinks. If your hyperlinks are not working, please kindly send a help request via the Contact Form on the website and I will be happy to assist you!
Some of my hyperlinks aren't working or stopped working.
This can happen due to momentary lag with your application and/or device, or a random glitch that occurred upon importing your file into your notetaking application.
This error can also happen as a result of linked pages being deleted from the planner and reinserted. Please do not delete any pages accidentally as this will cause hyperlinks to break and you will need to reload the entire planner.
Please first re-download the planner file and reimport it into your app to see if the issue is still occurring.
Why are my files not downloading?
Please make sure you are using Safari to download all files. Google Chrome tends to cause glitches with downloading and importing. If your downloads are still not working, please kindly send a help request via the Contact Form on the website and I will be happy to assist you!
I'm getting an "Unsupported File Type" error.
This error commonly occurs if you are trying to import a .ZIP file into your app. Make sure you've unzipped the file by tapping on it in your Files app. You can then import the individual PDF files into your app without issue.
Why are my stickers crooked in Goodnotes?
This is a known bug with the Goodnotes Elements feature. Please use the Photos tool to tap and resize your sticker, and it should snap into a straight line.
I found a typo/hyperlink error.
Oops! Despite the tens of thousands of hyperlinks being checked to the best of my abilities, there may rarely be an error that can be easily fixed and updated. If you think you may have found an error, please send me a message via the Contact Form and I'll fix it right up!
Digital Planning
How does digital planning work?
Digital planning is just like paper planning, except it is done on electronic devices such as laptops, phones, and tablets such as the iPad. It is a wonderful way to save paper, reduce desk clutter, and & keep everything in one accessible place, among other benefits. Digital planners are typically PDF files with built-in hyperlinks that allow you to jump from page to page with ease. These files are imported into notetaking/annotating applications that allow you to make use of the built-in interactivity.
Is your digital planner an app?
Our digital planners are not apps. They are PDF files with built-in hyperlinks meant to be used within note-taking applications such as Goodnotes.
Will your planner sync with my calendar app?
The content you write in your planner will not sync with any Calendar app. The calendar integration feature in the planner allows you to add events into the app using a shortcut, but no information will be synced to and from your planner and calendar app (i.e. what you write in the planner will not appear in the calendar app).
What do I need to get started?
In addition to a tablet device such as an iPad, you will need to know how to navigate and use notetaking/annotating applications such as Goodnotes, Notability, CollaNote, etc. Digital planning relies heavily on the functions and features these applications offer, so having an intermediate knowledge base of tools, shortcuts, gestures, and troubleshooting will be very handy and allow you to plan more comfortably.
Compatibility
What iPad do I need to use?
It is recommended that you use an iPad model whose software is still being maintained by Apple for the best experience with digital planning. For a list of devices currently being supported on the latest software, please click here.
Can I use these with an iPhone/Mac?
The planners are best used with an iPad device due to its compatibility with Apple Pencil. However, you can still view and edit your planner on an iPhone or Mac if you use an app that supports cross-device syncing via iCloud, such as Goodnotes.
Can I use your planners on Microsoft OneNote?
These planners are not compatible with OneNote.
Can I use an Android device?
While our digital planners are optimized for the iPad, you can still find success with importing and using digital planners on Android notetaking applications such as Noteshelf and Xodo. Goodnotes also recently released the Android version of the application! However, iPad is still recommended for the best experience with our planners.
If you didn't find the information you were seeking, don't hesitate to reach out to us anytime on the contact us page!